Welcoming Francophones to your Business

Who should attend?

• Do you have unillingual staff in a bi-lingual community?
• Looking for ways to do a better job of welcoming your French speaking customers?

• It is estimated that many local retail customers speak French as a first language.  This number increases in the summer with tourists and visitors.
• Visitors from Quebec rate being greeted and served in French, as well as having billingual information available, as very important to their tourist experience.
• In this seminar, we will discuss little changes that will make your business more welcoming, ensuring repeat customers and stress free staff.
• Learn strategies to maximize results with as little investment as possible.  Customer service can be fun and profitable?

• Share your experience to date and learn about the customer service expectations of your neighbours.
• Greetings and simple phrases that will make your customers feel welcome.
• The importance of signage and other easy ways to get your message across.
• Leave with quick and inexpensive tips for a more francophone friendly business this year?